Five tips for adopting CSaaS to reduce long-term cyberattack risk

Five tips for adopting CSaaS to reduce long-term cyberattack risk

Five tips for adopting CSaaS to reduce long-term cyberattack risk

Senior Vice President, Products, Sophos.

Even if a security breach doesn’t compromise user data, it’s still likely to result in a loss of consumer confidence.

Loss of trust is common after security breaches, when most organizations suffer reputational and customer damage. And as the cyber threat landscape becomes more complex, there is a greater risk that consumers will give up.

From social engineering schemes to supply chain attacks, the threats have become too sophisticated for most organizations to handle alone. This challenge is further compounded by the country’s cybersecurity workforce shortage, which is making it difficult for organizations to fill critical internal IT and security positions.

To reduce risk, organizations are increasingly turning to Cybersecurity as a Service (CSaaS), an outsourced security model that provides organizations with protections on a pay-as-you-go basis. Managed Threat Detection and Response (MDR), Threat Monitoring, and Incident Response are some of the sought-after CSaaS offerings that equip organizations with expert talent while remaining scalable and affordable.

By completely outsourcing or extending their existing security operations, organizations can ensure their security program is agile enough to meet evolving threats. This model guards against the long-term effects of cyberattacks, ultimately protecting brand reputation and preventing consumers from quitting.

Unpacking the effects of a cyber attack

In today’s highly specialized threat environment, that’s not a question if an attack will occur, but when, how often, and for how long. But even as threats increase in frequency and scale, it is difficult to capture the full cost of a cyberattack.

The effects of a breach are not always immediately apparent and often compound over time. Consider Optus’ recent data breach, which compromised the records of 10 million customers and continues to have a massive privacy impact.

Additionally, it can be difficult to quantify the intangible consequences of a cyberattack. The cost of ransoms, downtime, and fines are devastating, but so are intangible assets such as reputational damage. Even in cases where attacks don’t expose consumer data, customers lose confidence in brands that have a proven track record of inadequate security.

Loss of trust can be difficult to quantify, but it often manifests itself in lost sales and customer retention issues. Severe or prolonged cyberattacks can also trigger ongoing anxiety and frustration among team members, leading to lower job satisfaction and higher employee turnover.

CSaaS offerings can help organizations mitigate these long-term risks. Seasoned incident response experts see threats every day and have honed the specialized tools, workflows and response to quickly identify and neutralize ongoing attacks. MDR security experts provide 24/7 threat detection and take action to prevent these incidents from ever occurring.

Internal employees can also learn from their CSaaS partners. While experts manage security operations, internal team members can share knowledge and develop acumen in their organization’s environment. This allows new and experienced employees to expand their skills, which can be a great asset given the country’s skills shortage.

By raising the skill level of internal teams, organizations can further reduce the risk of a breach and the long-term consequences it entails. And with this critical additional support, internal teams gain the capacity to focus on advancing other pillars of their security and IT programs.

5 tips for adopting CSaaS

As you prepare to integrate CSaaS into your operations, here are five tips for building an internal foundation that supports a streamlined relationship with security services.

1. Calculate the utility of CSaaS.

If you are unsure about the CSaaS model, calculate the ROI of outsourcing security operations versus managing threats in-house. CSaaS requires an initial investment, but its benefits can far outweigh the financial, operational, and reputational costs of defending against advanced threats.

2. Choose a vendor with deep industry experience.

Look for a partner with in-depth industry knowledge and a proven track record of serving clients. These providers are intimately familiar with the threats you face and have the tools and agility to respond quickly.

3. Prioritize MDR.

To ensure your partner is able to neutralize active threats, choose a vendor with MDR as a core offering. Many providers only include MDR for a hidden or additional cost. Also, prioritize vendors with flexible integration capabilities—these vendors can deliver MDR over your existing technologies with third-party integrations or with their own proprietary technologies.

4. Design a holistic incident response plan.

A comprehensive incident response plan ensures team members understand their role in the event of an attack. Design your plan with cross-departmental collaboration in mind and keep a physical copy handy at all times.

5. Maintain strong network hygiene.

Regular network maintenance reduces the likelihood of incidents. Review your security controls to ensure they are properly configured and fix unpatched vulnerabilities that compromise your IT environment – ​​like open RDP (Remote Desktop Protocol) ports.


To get the flexibility and capacity needed to keep up with evolving threats, leverage specialized talent and threat expertise through managed cybersecurity services. By strategically adopting CSaaS, you can stay ahead of today’s opponents and prevent reputational damage. When it comes to protecting customer loyalty, you can never be too careful.

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